Emphasise the necessity of works in a positive manner, improve customer communication and satisfaction levels to help achieve regulator service incentive rebates and protect brand reputation.
Nearly 2 million UK roads are dug up by or on behalf of utility companies alone each year. A pain point for many customers, residents and road users, how effective these streetworks are communicated can have a direct influence on satisfaction levels and organisational reputation. OFGEM and OFWAT are providing financial incentives for utilities that can demonstrate they are improving how they communicate the impact of roadworks, reducing complaints and improving customer feedback.
Communications App gives utilities & contractors the opportunity to control streetworks messaging via the UK’s roadworks information channel, roadworks.org. Emphasising the necessity of works in a positive manner, helps improve customer and stakeholder satisfaction levels, achieve regulator service incentive rebates and protect brand reputation.
Many utilities have already adopted roadworks.org Communications App, including Cadent, Wales & West Utilities, Northern Power Grid and Northern Gas Networks, benefiting from
- Full control over relevance, quality, consistency and reach of streetworks message to enhance brand reputation
- Widespread availability of accurate and comprehensive works information to improve stakeholder satisfaction feedback and scores, helping achieve regulator incentives
- Easy access to enhanced information via multiple channels and devices giving customers more opportunity to self-serve roadworks enquiries
- Improved self-service combined with automated works communication meaning more efficient use of resources
roadworks.org Communications App is a cloud-based Software as a Service and has no IT integration dependencies. With intuitive design, minimal training is needed to quickly establish consistency of message via multiple channels - achieving the widest possible syndication of works information.
Want to know more, arrange a full demonstration or start a trial for Communications App? Please contact us for more information